1. I am not very good with computers. Is there any way that you can make this training easy for me?
2. Is a plug in needed in order to play the courses?
3. Does the Web Player plug in have to be installed on each computer that I train from?
4. If I cannot finish all the training that I want to today can I pick up where I stopped yesterday?
5. How long will it take me to learn a new skill?
6. I am not allowed to play sound on my computer at work. Can I still learn?
7. What type of computer should I have in order to use these courses?
8. Why can I not see the entire course? It runs off my computer screen and I cannot click on the buttons.
9. What is the recommended internet connection speed?
10. Can I use Netscape Navigator to display the courses?
11. Do I have to buy an application like Excel before I can take your training?
12. Are there any help instructions or documentation to guide me?
13. Many of these computer terms are new to me. How will I be able to understand them all?
14. How can I easily find information on a problem like working with macros?
15. After I have finished my training, how will I be able to show someone that I have completed these materials?

Especially For Corporate Users:
1. Can the Learning Management System incorporate other training materials?
2. Can I make my own custom content or my own courses to be delivered over the internet?
3. How can I make training assignments?
4. How can I register my students?

1. I am not very good with computers. Is there any way that you can make this training easy for me?
We put three different training modes in our courses. One of the modes is Slide Show. It is located on the navigation bar in the top left corner. By clicking on the Slide Show Mode you will be able to just watch the computer demonstrate the training as if you were watching a video. When you are ready you can change the mode to Standard and start interacting with the training. Also you can go into Practice Mode, which is even more difficult and will help test your knowledge.

2. Is a plug in needed in order to play the courses?
In order for the streaming product to work the Authorware Web Player plug in needs to be installed to the browser. So if you train from work or home you would need to install the player once on each computer. A Get Authorware Button is provided on every student page. PLEASE NOTE: We’ll soon be upgrading to an all HTML format in the future and the Authorware will not be necessary – but for now, students need it to view the courses.

3. Does the Web Player plug in have to be installed on each computer that I train from?
In order for the streaming product to work the Authorware Web Player plug in needs to be installed to the browser. So if you train from work or home you would need to install the player once on each computer. A Get Authorware Button is provided on every student page. It just takes a few minutes to download. See note above regarding future upgrades.

4. If I cannot finish all the training that I want to today can I pick up where I stopped yesterday?
Yes, a bookmark will keep your place. You can start the course again from work, home or even while traveling. You will be able to start training again from where you stopped inside a lesson.

5. How long will it take me to learn a new skill?
That is what we love about these courses ! It could take as little as 5 minutes. We break up our courses into lesson tasks. So you could learn a new skill like bolding text in less than 5 minutes. At Creative Training, we know you don’t have big chunks of time to learn new computer skills – this training is very user friendly and very manageable. Just 20 minutes a day for a few weeks can make a huge difference !

6. I am not allowed to play sound on my computer at work. Can I still learn?
Yes, our courses have sound but if your office does not let you play sound you will still be able to learn. Even if your computer does not have a sound card you can still use these courses because the spoken narrative is given to you on each slide in written form. You can also turn the sound off or lower the sound volume to a level where no one else can hear you. If your office allows, you could log on from home and play the sound from your home computer with a 56k modem. That’s what so great about this – you can use it anywhere you have internet access.!

7. What type of computer should I have in order to use these courses?
We suggest a Pentium Class or higher CPU, 133mHz or faster with a 32 bit operating system like Windows 95, Windows 98, Windows NT or higher.

8. Why can I not see the entire course? It runs off my computer screen and I cannot click on the buttons.
You will need a display resolution of 800 by 600. You can change to this setting by clicking on start, then slide to settings, then click on control panel, then click on the display icon. After that click on the settings tab, and move the slide bar to 800 by 600, click apply, and then ok. Some of our new courses will require 1024 by 768 so you might have to move the slide bar over one more time if you still can not see the entire course on your screen.

9. What is the recommended internet connection speed?
A 56k modem or higher connection speed. But, there are special considerations for AOL users. Some versions of AOL browsers might not work with our site. You could upgrade your AOL browser or connect with AOL, minimize the AOL browser, and then use a different browser like Netscape or Internet Explorer to visit our site.

10. Can I use Netscape Navigator to display the courses?
Yes, we recommend Internet Explorer 5.0 or higher and Netscape Navigator 6.2 or higher

11. Do I have to buy an application like Excel before I can take your training?
No, the training courses simulate actual applications. You can train on many applications before you purchase them. This way you will know what you like before you buy, and when you do buy you will already be trained.

12. Are there any help instructions or documentation to guide me?
Each page has a ? mark. Just click on it and it will give you help just for the page that you are on. You can also click on User Guides located under the Student Menu. Here you will find a Student Help Section, a Training Guide, and a Testing Guide. These are interactive just like our courses but you can also print out a hard copy.

13. Many of these computer terms are new to me. How will I be able to understand them all?
We have an on-line Glossary that provides terms and their definitions to help you.

14. How can I easily find information on a problem like working with macros?
Our Learning Management System provides you with a Find Lesson Search Box. Just type in a subject like macros and all lessons that are associated with that task will come up.

15. After I have finished my training, how will I be able to show someone that I have completed these materials?
You can click on My Statistics which is under the Student Menu, and then print out a report that covers lesson names, score of tests or training progress, your status, time in lessons and even more information.

Especially For Corporate Users:

1. Can the Learning Management System incorporate other training materials?
In the Lesson area, you can add a lesson or course by submitting the URL link where the material resides. Then, you simple create a new course and select the lessons or sub courses that you wish to be in the main course. As long as the materials are web-based, the LMS will be able to launch them.

2. Can I make my own custom content or my own courses to be delivered over the internet?
Yes, there is an option for a Content Authoring Tool (CAT). This option would allow you to bring in screen shots in .jpg, .gif, and .png formats. You can add the explanation text and the action text. You can also add "hot spots" to force students to click on tool bars and move them from screen to screen to simulate an application. You can also add a sound file for a multimedia effect. Once you are done, your custom course will have the same look and feel as ours. Students can reach your custom course the same way they reach any other lesson through the Learning Management System. You will also be able to get the same type of tracking information that you can get with the standard How To Master lessons.

3. How can I make training assignments?
You can assign courses to all students, to one individual student, or to groups that you define. It is better to assign courses to defined groups and then assign students to that group. A student can also belong to more than one group. As an example, you may want to set up a group for executives. You might assign PowerPoint training for that group. Then, you would assign only executives to that group. You are not limited to the number of groups that you can create or how you assign students to those groups.

4. How can I register my students?
You have a few options:

• You can have your students self register and assign themselves to a group during registration. When students assign themselves to that group, they automatically receive the course assignments from that group based upon being a member.

• You can have students self register and then later you assign them to a group.

• You can register all your students ahead of time so they do not have to register at all. You would provide them the log on information and they would receive the courses that you assigned to them based upon group selections. You can even import a list of students from a common delimited .txt file and register all the students at once.